Account you added is not fully configured (Outlook 2010 style)

If you’re encountering the error message, “The account you added is not fully configured. It might not work properly until re-configured correctly,” when trying to open Microsoft Outlook 2010, you’re not alone. This issue, along with related errors, can prevent Outlook from functioning correctly. Below, we’ll walk through the symptoms, causes, and steps to resolve this problem.

Symptom

When attempting to open Microsoft Outlook 2010, you might receive the following error message: 

Error: "The account you added is not fully configured. It might not work properly until re-configured correctly."

Additionally, you may encounter a secondary error that reads:

Error: "The file C:\Users\USERID\AppData\Local\Microsoft\Outlook\PROFILE.ost is in use and cannot be accessed. Close any application that is using this file, and then try again. You might need to restart your computer."

Causes and Solutions

Here are the possible causes of these errors and the steps you can take to resolve them:

MS Lync Interference:

Solution: Start by closing Microsoft Lync (now known as Skype for Business) and then attempt to open Outlook again. 

Corrupted mapisvc.inf File:

Solution: If closing Lync does not work, ensure that it is completely closed. Then, navigate to `C:\Windows\System32` and locate the file named `mapisvc.inf`. Delete this file and restart Microsoft Outlook. This step should help resolve the issue if the `mapisvc.inf` file was causing the conflict.

Corrupt Windows Profile:

Solution: If the issue persists after following the above steps, it’s possible that the user’s Windows profile is corrupt. In this case, the profile may need to be recreated. 

Final Thoughts

These steps should help you resolve the "Account Not Fully Configured" error in Microsoft Outlook 2010. By addressing potential conflicts with Microsoft Lync, removing problematic files, or recreating the user’s profile, you can get Outlook running smoothly again.

If you continue to experience issues, consider consulting the referenced knowledge base articles for more in-depth troubleshooting or reaching out to your IT support team for assistance.